Shop FAQ'S

We are open Tuesday to Saturday from 10:00 until 17:00.

For most German holidays we are open except for major holidays including Christmas and New Years.

For inside Germany and EU we use DHL.

For outside EU we use FedEx.

For film negative shipping, you have the choice during checkout to use Deutsche Post €3(untracked) or DHL €4.99(tracked).

Germany: €4.99

North America: €20

Italy: €11

France: €11

Spain: €11

Croatia: €11

UK: €11

Belgium: €9.50

Netherlands: €9.50

Austria: €9.50

Poland: €9.50

Denmark: €9.50

Luxembourg: €9.50

Switzerland: €16

We ship to many more, the price will appear during checkout. If your country does not seem to have a shipping option please get in touch.

Once your order has been shipped, you will receive a shipping confirmation email. In that email will be a link to track your order.

Sometimes the tracking page will take a few hours to update. Sometimes you get a better up-to-date status by copying the tracking number and pasting it in the DHL or FedEx website.

We test and check all of our cameras before listing them. If there are any faults or issues they are in the listing. We have an official 1 month warranty.

Please check over and test your cameras the moment you get it., incase you see any faults or have second thoughts on your purchase.

Please head over to our Terms & Conditions page if you have any more questions.

Yes we do. In case you are unhappy with anything, or just changed your mind. You have 14 days to send your items back. Please make sure they are unopened in the original condition they arrived to you in.

Please contact us at: info@safelightberlin.com and we would be more than happy to help with your return request.

We ship worldwide. If your country does not show up at check out, please contact us at: info@safelightberlin.com

We use the scale A-B-C.

A is the best and C the least.

We test cameras and make sure they are working before putting them on the website. If there are any faults with the camera, it will be listed.

The rating scale is just for the cosmetic condition.

Didn't Find Your Answer?

For any other lab related questions, please feel free to write us an email at: info@safelightberlin.com

We are happy to help.

Buy Film, Be Happy