Orders with products that are for store pick up are ready once payment is completed. No need to wait for the pick up notification.
Normal shipping orders will dispatch from our shop within 1-3 days.
Orders in Germany/EU are shipped with DHL.
Orders outside EU are shipped with FedEx
Orders that will ship outside of EU might have delays due to customs, these are factors beyond our control.
Orders including lab processing and normal products will be shipped after the lab part is complete.
Please remember to include your order # when shipping or dropping films.
Ship your films here:
Schivelbeiner Str. 9
Or drop your films in one of our Dropboxes located around Berlin.
For all other lab questions please check our Lab FAQ'S.